SHIPPING & RETURNS

SHIPPING

At House of Marrakech, we offer FREE shipping Australia-wide.

We ship from the Sunshine Coast; Australia and we work to ship all orders within two working days.

Once your order is dispatched, we will send you a tracking number. Estimated shipping times may vary, depending on where you live.

Please contact us at houseofmarrakech@bigpond.com for shipping enquiries to international locations.

 

 Location

Estimated Shipping

 QLD (metro)

2 business days

 VIC, NSW (metro)

3-4 business days

SA, TAS, WA & NT (metro)

5-6 business days

* Country areas may take an additional 3-4 working days

 

RETURNS

At House of Marrakech, our policy is simple.....if you are not 100% happy with your purchase, we will refund or exchange your items provided we are notified within seven days of you receiving the goods.

While we strive to ensure that all our products are made of the highest quality and we hope that you fall in love your new handmade purchase, we understand that sometimes you may change your mind or the item is not exactly as you imagined.

We also accept, for full refund, items that are faulty or damaged during shipping. Please notify us within three days of delivery of any damaged or faulty goods.

If you simply change your mind, we ask that you contact us by email at houseofmarrakech@bigpond.com within seven days of receiving the item to organise a refund or exchange.

All items are to be returned to us within 14 days of purchase and returned in their original condition and with the original packaging and not used or altered in any way.

Please note:

  • We do not refund shipping fees on returned items.
  • We do not accept returns on made to order rugs, custom sizes B-grade or sale items.
  • Customers are responsible for return shipping costs for change of mind items.

Please check the measurements and photos carefully before purchase. We do our best to photograph and describe each item accurately and we welcome you to contact us with any questions, before making your purchase.

Happy Shopping!