FAQs

How do I contact you?

Selecting a rug is a big decision and we are here to help answer any questions on any of our products.

We are an online business, so the easiest way to contact us is by email at houseofmarrakech@bigpond.com and we'll respond as quickly as possible. 

Our mailing address is PO Box 553, Golden Beach QLD 4551.

I’d like to learn more about House of Marrakech?

Thank you for wanting to know more about House of Marrakech. We are a small family business and you can read about us.

Alternatively, you can check out our Facebook Page and Instagram Feed.

Or, if you are interested to learn more about the artisan craft of rug making, please check that out.

Where do you source your products?

Our products are unique one-off handmade items and sourced directly from Morocco. We endeavour to provide accurate photos and descriptions of each item. However, as with all handmade items, there may be some slight variations and imperfections which add to the artistic beauty and overall character of each piece.

Can I return my rug if I don’t like it?

Yes, you can return your rug within 7 days if you do not like it. Please check out our Returns Policy for more details. Some rugs such as made to order rugs, custom sizes or sale items are not returnable, if you are unsure please get in touch to find out if these conditions apply to your order. 

 

Is local pickup an option?

We are an online business and do not offer local pick up.  

 

How much is shipping?

Shipping is free Australia wide, check out our shipping information. Please contact us at houseofmarrakech@bigpond.com to enquire about international shipping.

 

I’m an interior stylist, can I view your range?

The easiest way to contact us is by email at houseofmarrakech@bigpond.com and we'll contact you back to discuss options.